+ 39 328 4966093

Terms & Conditions

1. General

This website is owned and operated by:

Via Luigi Zoja, 35

 20153 Milano


Tel: 0039 328 4966093


The use of this website and access to all the services provided are subject to the acceptance of all of the following Terms and Conditions, regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website. We reserve the right to change these Terms and Conditions at any time, and it is your responsibility to read the Terms and Conditions on each occasion you use this website. Furthermore, we reserve the right to make changes to the website whenever it will be necessary, without giving prior notice.

2. Governing Law and Jurisdiction

These Terms and Conditions, as well as the Contract between us, are governed by the Italian law, regardless of your place of residence or domicile. By accepting the Terms and Conditions you agree that in the event of any dispute associated with these Terms and Conditions, or with the Contract between us, or with the general use of this website, that dispute shall be exclusively subjected to the Italian jurisdiction, and shall be solely submitted to the competent Italian court. We do not guarantee that the content of this website is appropriate in other countries, and if you choose to access this website from outside Italy, you are responsible for compliance with local laws and regulations. It is expressly prohibited to access this website from countries where its content is illegal.

3. Placing an order

When placing an order you warrant to us that all information which you are required to provide is true, accurate, current, and complete in all respects, and that this information relates to you, the person placing the order and not to any third party.

To place an order with us you must be 18 years old or older, and you must be eligible and legally capable of entering into binding contracts. Furthermore, you must have a valid e-mail address, and a valid credit card, or Paypal account, or bank account, and must be fluent in the English language in order to fully comprehend these Terms and Conditions, as well as the correspondence between you and us, which will be held in English.

4. Acceptance of the order and formation of the Contract

Upon receipt of your order we will send you an order acknowledgement e-mail detailing the product(s) you have ordered and confirming prices. If you do not receive this order acknowledgement please contact our Customer Service. The order acknowledgement e-mail is not an acceptance of your order. Acceptance of your order and formation of the Purchase Contract will only take place once we have confirmed your credit card authorization or, if you choose a different method of payment, once we have received full payment of all sums due for your order, and the products you have ordered have been despatched (unless we have notified you that we do not accept your order). We will send you a despatch confirmation e-mail.

We reserve the right to decline any order you place and/or to supply any product ordered as a result of:  a) the product you ordered being unavailable from stock, b) our inability to obtain authorisation for your payment, c) a pricing or product description error d) if you do not meet the eligibility criteria for placing an order as above mentioned in point 3.

The Contract between you and us will be concluded in English.

5. Price

a) The price of goods shown on this website is inclusive of Italian Value Added Tax (VAT), when applicable.

b) The cost of postage/carriage is included in the price. A fixed extra contribution intended as a flat rate per single order will be shown separately, when applicable.

c) All published prices are subject to changes at any time without notice.

6. Payments

All purchases will be made in Euro. Our currency converter feature will approximate the Euro values in US Dollar and British Pound, but final invoice will always be in Euro. International credit card providers or banks will determine the exchange rate as required.

All goods are shipped out of Italy with an official invoice as per international Laws regulating Commerce and Trade of Imports and Exports.

Invoice of goods delivered to contries in the European Union will be inclusive of Italian Vat Tax. For goods shipped in countries outside the European Union VAT will not apply; nevertheless the price of the goods will not change, reflecting the higher handling and shipping cost we will incurr in. 

Please refer to ouPayments & Security page for more information on our payment policy

7. Shipping

 We will give you an estimated delivery date, but we do not guarantee the time or date provided. We reserve the right to select the most convenient shipping method.

When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. To comply with local legislation the recipient may be required to pay additional taxes, fees, or import duty. Please note that any additional charges for custom clearance must be borne by the recipient.

 In the event of goods appearing to have been damaged in transit, you are requested to immediately inform us by calling us at

00 39 328 4966093 or by sending us an e-mail at:

In order to make a claim all packaging must be kept.

Please refer to our Shipping & Returns page for more information on our shipping policy.

8. Returns

If for any reason you are unhappy with your purchase you can return it for a full refund, including the cost of the deliver, providing it has not been worn or used and is in its original packaging.

In order to return an item, you have to ask for a Return Authorization number via e-mail at, within 10 days of receiving your goods. You will then receive an e-mail with your Return Authorization number valid for the next 5 days within which you can send your unwanted item(s) back to us.

We will refund to you the cost of the product(s) and the cost of shipping from us to you, but we will not refund the cost of postage for returning the goods. The refund will take place within 30 days from your return notice, provided that we have received the goods. We advise that you return your items using a recorded delivery for your own protection, as we will not take responsibility for any item lost in transit. For goods returned from countries outside the European Union, we will deduct from our refund to you any import tax or custom fees paid when receiving the returned goods.

Items returned without prior notice will not be accepted. Goods returned as damaged, used, or soiled will not be accepted.

Please refer to our Shipping & Returns page for more information on our return policy.

9. Returns of faulty goods

In case of returns of faulty goods, or returns due to our error, we will refund you the cost of the item(s), postage, plus any other cost incurred in returning the item(s). Please inspect your order upon arrival and in case of faulty goods immediately contact and inform our customer service by phone at 00 39 328 4966093 or via e-mail at:

All returned items will have to be placed in their original packaging, and include the delivery note and receipt.  All item labels must remain attached.

10. Customer service 

For any queries, our customer service is available Monday to Friday, from 9 am to 8 pm GMT at the following number:

00 39 328 4966093.

We can assist you both in English and French. Any correspondence between you and us concerning customer service will be held solely in English.

11. Ownership and risk

Ownership in goods remains with us until we receive full payment of all sums due. You have no right to re-sell any goods until full payment has been received by us. From the time of delivery the products ordered by you will be at your risk of loss or damage.

12. Exclusion of liability

a) We will not be liable to you or any third party for any loss or damage  to computer equipment , programs, or data, caused by viruses or other technologically harmful material, that may arise as a result of using this website or any website linked  to it.

b) We will do every effort to ensure that the information on this website is correct, nevertheless we do not warrant the accuracy and completeness of the material on this website.

c) We warrant that the goods ordered by you will meet the description given on this website. Nevertheless we will not be liable for the colour of the products at delivery being slightly different from the one shown on your monitor, as the actual colours you see will depend on your monitor and/or your computer configuration and possible malfunction.

d) We will make every effort to deliver goods within the estimated time scales, however we shall not be liable for delays or failure to deliver due to unforeseen circumstances. We will not have any liability to you if we are prevented from performing any of our obligations as a result of circumstances beyond our reasonable control. In any of these circumstances, we reserve the right to terminate the Contract.

e) If you choose to register with us, you must treat your password and account details as confidential.  You are responsible for any activities that occur under your account. We shall not be liable to you or any third party for any loss or damage due to your failure to keep your password or account confidential.

13. Property and Copyrights is the owner of this website and its content. The material on this website is for non commercial use only. All content and material on this website is protected by copyright. Any attempt to copy, store, reproduce, distribute, create derivative works, or share content and information from for commercial purposes is strongly prohibited.